Frequently Asked Questions

Sign up for an account and follow our step-by-step tutorials. You'll be creating visualizations in minutes.

Yes, we offer a free tier that includes basic features and visualizations.

Yes, all charts are fully customizable. You can change colors, fonts, sizes, and more.

Absolutely! Premium users can add their own logos, colors, and custom CSS.

You can share via direct link, embed on websites, or export as static images.

All Datasketch products are designed to work seamlessly together. Data managed in one product is instantly available in others. For example, visualizations you create can be automatically included in your dashboards or websites, and can also be accessed through other products, such as our AI chatbot.

We offer comprehensive support, including documentation, video tutorials, regular webinars, and direct technical assistance. Our support team is available via email and chat, and enterprise clients receive personalized assistance for addressing specific concerns.

We implement enterprise-grade security measures including data encryption, secure access controls, regular security audits, and compliance with international data protection standards. Your data is stored in secure servers with regular backups.

Yes, we offer a 14-day free trial of all our products with no credit card required. During your trial, you'll have access to all features and our support team to help you evaluate if Datasketch is right for your needs.

Our products grow seamlessly with your organization. Whether you're scaling from ten to thousands of users, or from megabytes to terabytes of data, our platform adapts to your needs. Each product includes flexible subscription tiers that allow you to increase storage, users, and capabilities as your requirements expand.

Create interactive dashboards, automated reports, and data visualizations. Our tools support trend analysis, performance tracking, comparative studies, and custom reporting with real-time data updates.

Our platform supports unlimited concurrent users, with access levels that can be customized based on your subscription plan. Team members can collaborate in real-time on visualizations, dashboards, and reports.

Import data easily from multiple formats including CSV, Excel, and databases. Our platform supports drag-and-drop file uploads and direct database connections, with built-in tools to help clean and structure your data during migration.

Storage limits vary by subscription plan, with flexible options to scale as your needs grow. Contact our sales team for specific details about storage capabilities for your organization.

Access a comprehensive library of visualizations including bar charts, line graphs, scatter plots, maps, treemaps, and more. Our platform supports both basic and advanced visualization types to effectively communicate your data story.

Yes, customize colors, fonts, layouts, and styles to match your brand identity. Our intuitive interface allows you to adjust every aspect of your visualizations without coding.

Yes, easily embed any visualization on your website using a simple embed code. Your embedded visualizations will update automatically when the source data changes.

Share visualizations via direct links, embed codes, or export them in multiple formats (PNG, SVG, PDF). Control access permissions and enable collaborative editing for team members.

Yes, connect your custom domain or use a Datasketch subdomain. We provide full support for custom domain configuration and SSL certificates.

Project timelines vary depending on scope and complexity. We provide detailed timelines during the proposal phase and maintain transparent communication throughout the project to keep you informed of our progress.

Our project workflow starts with an initial consultation and needs assessment, followed by a detailed proposal and project planning. We establish development milestones and provide regular updates, then proceed with implementation and testing. Afterward, we conduct training and knowledge transfer, and offer post-implementation support and maintenance to ensure continuous success.

Yes, we offer comprehensive post-implementation support, which includes technical maintenance and updates, user training and documentation, and ongoing consultation and optimization based on the scope defined for the project.

We work with a diverse range of organizations, including governments, nonprofits, media outlets, educational institutions, and private companies. Our solutions are adaptable to organizations of all sizes and across various sectors seeking to optimize their data.

We implement enterprise-grade security measures to protect your data at every level, including data encryption, secure access controls, regular security audits, and strict adherence to international data protection standards. All client data is stored on secure servers with regular backups, and our team follows established security protocols and best practices for handling sensitive information.

We use a flexible technology stack that ensures reliability and security, including SQL/NoSQL databases, Python, R, and modern ETL tools for data management.

We tailor our approach to your team's experience, whether you're just starting or looking to optimize existing processes. Our solutions are accessible and scale with your capabilities, and we provide the training and support needed to ensure your project's success. Our collaborative approach helps your team develop new skills while we implement solutions that align with your goals.

Our approach ensures that your data remains yours. Any custom development work is transferred to you upon project completion, and we provide the necessary tools for you to use it. Additionally, we offer clear documentation of usage rights and all the required branding to reflect your identity.

Getting started is simple. Contact us at hello@datasketch.co or schedule a free 30-minute consultation to discuss your data challenges. Our team will evaluate your needs and provide a tailored solution that fits your objectives. You can also visit our office in Bogotá (Calle 71 No 10-47) for an in-person conversation.